Retail
How Prequest creates space for scalable software development together with Uniserver
Prequest is a reputable supplier who al since 1988 Dutch and Belgian organisaties provides of software to support van facility management, real estate and workplace management. With gain FMIS platform helps Prequest her customers from one centerthe entrance for building and facility processes to make clear and streamline.
The solution wordt widely deployed and used by organizations in multiple sectors where continuity, safety and compliance are prerequisites, such as healthcare, education, government and corporate real estate.
The platform of Prequest supports both operational and strategic processes. Zo service processes such as notifications with incident handling, workflows and SLA monitoring centrally managedbut facilitates Prequest for example also gain booken of spaces, workplaces and resources, including catering and visitor registration. All data is coming together in one single source of Truth, allowing facility teams, property management and service desks to work with the same information and gain management has the most current insights.
As ISV (Independent Software Vendor) maakte Prequest the afgto run 20 years the transition of PRimair on-premises with , to a focus op cloud-based servicesThis development increased scalability for customers, but also placed increasing pressure on infrastructure management, security, and compliance.
In 2022, after trying another supplier, they consciously chose for infrato outsource the astructure management in phases to Uniserver, so that the focus could return to what Prequest the difference makes: developing tfuture-proof software for facilities and real estatemanagementint.
Situation & Challenge
Growth from on-premise to cloud
Prequest's IT development follows a path familiar to many ISVs. In the early years, software was delivered on-premises to customers, but with the rise of cloud and SaaS, the demand for hosted solutions arose. Prequest initially facilitated this from its own server room, managing hardware, network, availability, and backups internally.
That model offered control, but also required 24/7 availability and specialized expertise. As the customer base grew and environments became more business-critical, complexity increased rapidly.
Operational pressure and staff turnover
The internal IT organization noticed that more and more time was being spent on operational management. Developers and engineers were busy with monitoring, patching and incident handling, instead of product development.
We were toospend a lot of time on management, now we can really focus on improving our software.
Dennis Lenssen, Operations Manager at Prequest
The tightness on the labor market was a challengeRecruiting and retaining specialists became more difficult, and knowledge was concentrated in a limited number of people. This made the organization vulnerable to staff turnover or staff failure.
Security, compliance and sovereignty
At the same time, market demands changed. Customers demanded ISO certifications, SOC declarations, and vendor audits became contractually mandated. Compliance thus became not an IT detail, but a commercial prerequisite.
Furthermore, the importance of data sovereignty is growing. Customers want certainty about where their data is stored and under which regulations it falls. For Prequest, it became clear that infrastructure needed to be not only stable but also demonstrably sovereign.
Selection process
Why not hyperscalers or another party?
Hyperscalers offered scale and flexibility, but insufficient support. For Prequest, this meant that management, security, and compliance would remain largely internal. This was at odds with the goal of decoupling infrastructure from the core business.
Based on their experience with their previous IaaS provider, they sought a partner that offered more than just infrastructure. That's how they found Uniserver. The decisive factors were their expertise, fully managed services, proactive security, compliance support, Dutch data centers, and a true partnership approach.
Uniserver distinguished itself by starting with Prequest's objectives.
That's really different from many other companies. It's not about a product story, but about working together to see how you can achieve the goal.
Dennis Lenssen, Manager Operations at Prequest
Solution
Managed VDC as a foundation
The solution is based on a fully managed Virtual Datacenter in Dutch datacenters. This environment forms the foundation for all workloads and offers predictable performance, high availability, and scalability.
For Prequest, this means that infrastructure is no longer a daily concern, but a stable foundation on which their software can continue to grow.
Security and continuity structurally arranged
With Managed With XDR and 24/7 SOC monitoring, security is designed as a continuous process. Vulnerabilities are actively identified and addressed. Endpoint Security and SIEM provide insight across all layers of the environment. DRaaS (Disaster Recovery as a Service) ensures recoverability through backups, failover and periodic testing.
We now have a security level that truly meets A-level standards. You can't really do much better than this.
Dennis Lenssen, Manager Operations bij Prequest
Phased migration and collaboration
The migration was carried out in three phases: lift & shift, redesign, and optimization. A Uniserver Cloud Architect actively considered migration scenarios, risks, and architectural choices.
We maintained constant communication throughout the entire process. Thinking not in terms of problems, but in terms of solutions.
Dennis Lenssen, Manager Operations at Prequest
The results
Operational
After the migration there are no Dedicated System administrators are no longer needed. The remaining administrative tasks have been integrated into DevOpsprocesses and distributed across existing teams. The environment experiences virtually no unplanned downtime and offers greater continuity than before.
Security and compliance
Thanks to 24/7 monitoring and Managed XDR is the security level Demonstrably improved. Audits are more efficient because Uniserver certifications and data center certifications can be used directly as evidence. This reduces internal burden and accelerates commercial processes.
Strategic impact
The released capacity will be used for product development, CI/CD optimization and preparation for cloud-native architecture. Prequest working towards containers, microservices and AI functionality. Infrastructure is not a limiting factorr, but a stable basis for innovation.
Long-term perspective
The five-year contract extension in early 2026 gives both parties the opportunity to invest in a joint roadmap. For Prequest, this means predictability and control. For Uniserver, it means actively contributing to future architectural choices.
Prequest prepares the environment for op Further automation. AI is playing an increasingly important role in this, but this can only be done responsibly, within a controlled, sovereign environment.
Advice to other parties
According to Prequest Outsourcing infrastructure is not a loss of control, but a way to gain focus, quality and future-proofness. cloud partner who takes responsibility for management, security and compliance in addition to the infrastructure and the platform, makes the difference for organizations that want to continue to innovate without losing focus on their core business, or become dependent on scarce internal expertise.
Outsourcing would truly be my credo for every software vendor. The benefits far outweigh the drawbacks. At Uniserver, it's a process where you truly support each other as partners.
Dennis Lenssen, Manager Operations at Prequest
Prequest's story shows that infrastructure choices directly impact innovation power, staff deployment, and commercial strength.
For ISVs who notice that infrastructure management, security requirements or compliance processes are increasingly demanding attention, it can be valuable to start a conversation about the role that infrastructure should continue to play in the future.
An exploratory discussion about cloud strategy, cloud security, sovereignty, and managed services often quickly reveals opportunities to reduce complexity and create space for product development. Uniserver is happy to collaborate on how infrastructure can contribute to the software vendor's goals.
